Join our growing company
Gen² is looking to expand its talented team of property professionals. If you are someone who shares our commitment to improving public services and is able bring skill and commercial awareness to the company, we'd love to hear from you.
FM Assistant
DownloadPurpose of the job
The FM Assistant should demonstrate the ability to think innovatively and bring a fresh perspective into the company. They should actively embrace change and seek to support the efforts being made to change the culture of the company, both in terms of strategic direction and operational delivery change and be supported and guided in achieving this.
Ensure the provision of comprehensive support across the GEN² Business. The post holder will be required to provide comprehensive administrative support and may be required to provide this support flexibly as required by changing business needs and as directed by the Head of Facilities Management.
Main duties & responsibilities
- To work consistently at a high level adding significant value to existing and any potential new FM Contracts associated with the company whilst developing key skills and building organisational understanding.
- Build strong professional relationships and networks within the company, our key client, Kent County Council, and other clients to improve and promote collaborative working.
- To add value by identifying ways to critically evaluate information, actively question and seek to improve the status quo. To seek opportunities where the best value can be gained through efficiencies or different ways of working.
- To support the FM team to provide effective liaison with all schools, Government bodies, Members and other key Stakeholders regarding operational contracts.
- To support the FM team to provide effective input and review of future operational contracts during procurement, and any necessary input required during procurement stages up to contract award.
- To provide support in the review of future operational contracts, during the feasibility/scoping and specification stages.
- To support in respect of the operational contracts, the preparation of any required presentations or reports for Members and Senior Officers, arrange any meetings with clients and stakeholders as directed by the PFI and Contracts Team Manager.
- To have an understanding of relevant contractual terms of operational contracts as set out in the project agreements and other contractual documentation.
- To support the FM team to review on-going contractors performance and customer satisfaction against contractual terms. To support the FM team to act as the authority’s representative where appropriate in formal liaison with the contractor(s).
- Assist in the management of contract benchmarking and market testing during the life of all operational contracts and to develop processes and systems to ensure continued value for money.
- To visit participating premises to obtain ‘on-the-ground’ feedback and any liaison meetings as well as undertake audits.
- Devise and oversee a range of administrative tracking systems, including monitoring all initiatives, projects and variable budgets in which the team is involved, correspondence and complaints.