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Head of Facilities Management

PURPOSE OF THE JOB

Responsible for Total Facilities Management Contract Management, Clients Services/Class-care activities and outcomes.

This role reports directly to the CEO and forms part of their Senior Leadership Team. which has collective responsibility for the day to day operations of the business and contribute to the delivery of the company Business Plan including its growth targets.

The post holder shall also have direct responsibility in their business unit for the following: Health & Safety and Compliance reporting/auditing, service delivery and improvement, recruitment, management and development of staff, profit and loss management with responsibility to see the cost centre delivers to budget.

The post holder shall also lead on the acquisition and achievement of professional accreditation and memberships for disciplines appropriate to their business unit – e.g. RICS/IFMA, CIFM, APM, ISO.

MAIN DUTIES & RESPONSIBILITIES

• Lead the contract management of day to day facilities management of the customers estate portfolio. Manage the performance of the 3 TFM providers, and other suppliers whilst also monitoring and reporting on performance against planned/reactive budgets.

• Manage the three TFM suppliers to ensure that statutory maintenance activity is carried out regularly and effectively using suitably competent staff and in line with contract and legislative requirements.

• For KCC, ensure buildings are “safe, warm and dry” and that buildings support the delivery of front line services. Establish senior relationships with building users and take ownership of any issues that arise. Lead on the establishment/maintenance of streamlined and effective processes for raising, escalating and resolving customer complaints.

• Optimise the financial performance of Client assets – both revenue and capital. For KCC, identify and deliver work streams to support a balanced budget as specified in the KCC/Gen² Contract and Medium term Financial Plan Savings targets.

• Work with Gen² colleagues and suppliers to lead a whole life cycle approach to the management of assets in order to maximise asset performance and achieve best value. Specifically, manage TFM suppliers to support this through the provision of PPM schedules and asset condition data and surveys.

• Support the Director of Estates with the Asset Strategy for Clients’ assets – including Estates Management Strategy and also the delivery of programmes of work to support these - for KCC these include Asset Utilisation, New Ways of Working, One Public Estate, Health Sustainability and Transformation Plans and Environmental Initiatives and others as required. Manage TFM suppliers to provide innovations and service improvement to support service enhancement and cost saving initiatives.

• Carry out regular reviews of service requirements, FM practices and estate condition as required by our Clients and best practice in order to identify opportunities for service improvement and cost efficiencies.

• Ensure that TFM suppliers support the timely and accurate updating of asset data records looked after by Gen² on behalf of Clients and ensure this data is compliant with legislation such as GDPR. Data should include but not be limited to plans, maintenance records, statutory compliance information, leases and planning information.

• Be the lead for FM Management in the Gen² business, providing quality technical advice to Gen² customers in all matters . Where required by Clients, deliver senior FM advice to stakeholders such as Members and Director of Services and at key governance forums and take ownership for recommendations and business cases put forward by the FM fraternity of Gen².

• Take the lead on the continuous improvement of Gen²’s FM management expertise, including accreditations, training and development plans, Continuous Professional Development activity and Thought Leadership in this discipline.